I just received an email from a listing agent regarding a home I inspected several weeks ago. During the inspection, the handle on the master shower valve felt oddly loose, had little resistance when turned, and fell off in my hand. The listing agent is claiming that there was no issue prior to the inspection, and that I broke the valve by "over turning it". This is absurd. It was clearly installed wrong or defective when I arrived. A plumber came out, said the shower valve must be replaced, and gave a quote of nearly $2,000. They want my insurer to pay this. The buyer terminated and I can't help but feel like this is an attempt to punish me. My question is, how do I proceed? This is my first time in this situation and I'm not sure what the appropriate response is. Do I tell the agent respectfully that I did not cause the damage and will not be filing a claim? Do I contact my insurance carrier and let the resolve this?
source https://www.inspectorsjournal.com/topic/18810-listing-agent-requests-insurance-claim/?do=findComment&comment=172166
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